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\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin3240\itap0\pararsid15740774 \f37\fs22\lang1049\langfe1049\cgrid\langnp1049\langfenp1049 {\b\i\f0\fs28\lang1033\langfe1049\langnp1033\insrsid4224780\charrsid4224780 Dana Godlevska,
\par candidate of pedagogical sciences}{\b\i\f0\fs28\lang1033\langfe1049\langnp1033\insrsid4224780 ,
\par }\pard \ql \fi2340\li3240\ri0\sa200\sl276\slmult1\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin3240\itap0\pararsid15740774 {\b\i\f0\fs28\lang2057\langfe1049\langnp2057\insrsid15740774 assistant professor}{
\b\i\f0\fs28\lang2057\langfe1049\langnp2057\insrsid13662593 , Kiev}{\b\f0\fs28\lang1033\langfe1049\langnp1033\insrsid1796171\charrsid4224780 
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\par }{\b\f0\fs28\lang1033\langfe1049\langnp1033\insrsid15740774 E}{\b\f0\fs28\lang1033\langfe1049\langnp1033\insrsid15740774\charrsid1796171 ffective listening as the component of students\rquote  communicative competence }{
\b\f0\fs28\lang1033\langfe1049\langnp1033\insrsid1796171\charrsid1796171 
\par }{\b\f0\fs28\lang1033\langfe1049\langnp1033\insrsid15740774\charrsid1796171 in profile }{\b\f0\fs28\lang1033\langfe1049\langnp1033\insrsid15740774 higher educational institutions}{\b\f0\fs28\lang1033\langfe1049\langnp1033\insrsid13656088 
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\par }\pard \qj \fi709\li0\ri0\sl360\slmult1\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid5378994 {\f0\fs28\lang1033\langfe1049\langnp1033\insrsid5378994\charrsid5378994 Effective listening}{
\b\f0\fs28\lang1033\langfe1049\langnp1033\insrsid5378994\charrsid5378994  }{\f0\fs28\lang2057\langfe1049\langnp2057\insrsid5378994\charrsid5378994 is }{\f0\fs28\lang2057\langfe1049\langnp2057\insrsid5378994 one of }{
\f0\fs28\lang2057\langfe1049\langnp2057\insrsid5378994\charrsid5378994 the }{\f0\fs28\lang2057\langfe1049\langnp2057\insrsid5378994 main components}{\f0\fs28\lang2057\langfe1049\langnp2057\insrsid5378994\charrsid5378994  }{
\f0\fs28\lang1033\langfe1049\langnp1033\insrsid5378994\charrsid5378994 of students\rquote  communicative competence}{\f0\fs28\lang1033\langfe1049\langnp1033\insrsid5378994 . T}{\f0\fs28\lang1033\langfe1049\langnp1033\insrsid5378994\charrsid5378994 
o be successful at their job, }{\f0\fs28\lang2057\langfe1049\langnp2057\insrsid5378994\charrsid5378994 aviation industry specialists}{\f0\fs28\lang1033\langfe1049\langnp1033\insrsid5378994\charrsid5378994 
 must be able to write, speak, and listen effectively. Of these three skills, effective listening may be the most crucial because }{\f0\fs28\lang2057\langfe1049\langnp2057\insrsid5378994\charrsid5378994 specialists}{
\f0\fs28\lang1033\langfe1049\langnp1033\insrsid5378994\charrsid5378994  are required to do it so often. }{\f0\fs28\lang1033\langfe1049\langnp1033\insrsid7093417 L}{\f0\fs28\lang1033\langfe1049\langnp1033\insrsid5378994\charrsid5378994 
istening also may be the most difficult skill to master.
\par }{\f0\fs28\lang1033\langfe1049\langnp1033\insrsid11802224 That is}{\f0\fs28\lang1033\langfe1049\langnp1033\insrsid5378994\charrsid5378994 
 the difference between hearing and listening. Hearing is a physical ability while listening is a skill. Listening skills allow one to make sense of and understand what another person is saying}{\f0\fs28\lang1033\langfe1049\langnp1033\insrsid11802224  [}{
\f0\fs28\lang1033\langfe1049\langnp1033\insrsid14434826 1}{\f0\fs28\lang1033\langfe1049\langnp1033\insrsid11802224 ]}{\f0\fs28\lang1033\langfe1049\langnp1033\insrsid5378994\charrsid5378994 
. In other words, listening skills allow to understand what someone is "talking about".
\par }\pard \qj \fi709\li0\ri0\sl360\slmult1\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid6695878 {\f0\fs28\lang1033\langfe1049\langnp1033\insrsid14434826 L}{\f0\fs28\lang1033\langfe1049\langnp1033\insrsid1907891\charrsid6695878 
istening is difficult because people don't work as hard at it as they should. }{\f0\fs28\insrsid1907891\charrsid6695878 Listening seems to occur so naturally that putting a lot of effort into it
 doesn't seem necessary. However, hard work and effort is exactly what effective listening requires.
\par }\pard\plain \s15\qj \fi709\li0\ri0\sl360\slmult1\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid1907891 \fs24\lang1058\langfe1058\cgrid\langnp1058\langfenp1058 {\fs28\lang1033\langfe1058\langnp1033\insrsid8326704 E}{
\fs28\insrsid8326704\charrsid6695878 ffective listening}{\fs28\lang1033\langfe1058\langnp1033\insrsid8326704  }{\fs27\lang2057\langfe1058\langnp2057\insrsid8326704\charrsid1971791 is the basis for forming of professional competences of futur}{
\fs27\lang2057\langfe1058\langnp2057\insrsid8326704 e aviation industry specialists}{\fs27\lang2057\langfe1058\langnp2057\insrsid8326704\charrsid1971791  which are shown in the process of communic
ation with colleagues, administration and in joint professional activity.}{\fs27\lang2057\langfe1058\langnp2057\insrsid12744790  }{\fs28\lang1033\langfe1058\langnp1033\insrsid6695878 A}{\fs28\lang2057\langfe1058\langnp2057\insrsid6695878\charrsid5378994 
viation industry specialists}{\fs28\insrsid1907891\charrsid5378994  can use the following techniques to improve these skills.}{\fs28\lang1033\langfe1058\langnp1033\insrsid1907891 
\par }{\b\i\fs28\insrsid1907891\charrsid7093417 1.}{\fs28\insrsid1907891\charrsid5378994  }{\b\i\fs28\lang1033\langfe1058\langnp1033\insrsid7093417\charrsid7093417 C}{\b\i\fs28\insrsid7093417\charrsid7093417 oncentrate on what others are saying.}{
\fs28\insrsid7093417\charrsid5378994  }{\fs28\insrsid1907891\charrsid5378994 In the middle of a conversation}{\fs28\lang1033\langfe1058\langnp1033\insrsid5667802  we}{\fs28\insrsid1907891\charrsid5378994  sometimes realize that }{
\fs28\lang1033\langfe1058\langnp1033\insrsid5667802 we}{\fs28\insrsid1907891\charrsid5378994  haven't heard a word the other person has said}{\fs28\lang1033\langfe1058\langnp1033\insrsid5667802 .}{\fs28\insrsid1907891\charrsid5378994  }{
\fs28\lang1033\langfe1058\langnp1033\insrsid5667802 A}{\fs28\lang2057\langfe1058\langnp2057\insrsid5667802\charrsid5378994 viation industry specialists}{\fs28\insrsid5667802 '}{\fs28\insrsid1907891\charrsid5378994 
 job today is very fast and complex, and because the brain does not use all of its capacity when listening, }{\fs28\lang2057\langfe1058\langnp2057\insrsid5667802\charrsid5378994 specialists}{\fs28\insrsid5667802 '}{
\fs28\lang1033\langfe1058\langnp1033\insrsid5667802  }{\fs28\insrsid1907891\charrsid5378994 mind may drift to thinking of further questions 
or explanations rather than listening to the message at hand. This unused brainpower can be a barrier to effective listening, causing the }{\fs28\lang1033\langfe1058\langnp1033\insrsid5667802 specialist}{\fs28\insrsid1907891\charrsid5378994 
 to miss or misinterpret what others are saying. It is important for }{\fs28\lang1033\langfe1058\langnp1033\insrsid5667802 a}{\fs28\lang2057\langfe1058\langnp2057\insrsid5667802\charrsid5378994 viation industry specialists}{
\fs28\insrsid5667802\charrsid5378994  }{\fs28\insrsid1907891\charrsid5378994 to actively concentrate on what others are saying so that effective communication can occur.
\par }{\b\i\fs28\insrsid7093417 2. }{\b\i\fs28\lang1033\langfe1058\langnp1033\insrsid7093417 S}{\b\i\fs28\insrsid7093417\charrsid7093417 end the nonverbal message that you are listening. }{\fs28\insrsid1907891\charrsid5378994 When someone is talking to you}{
\fs28\lang1033\langfe1058\langnp1033\insrsid5667802  }{\fs28\insrsid1907891\charrsid5378994 maintain eye contact with that person}{\fs28\lang1033\langfe1058\langnp1033\insrsid5667802 .}{\fs28\insrsid1907891\charrsid5378994  }{
\fs28\lang1033\langfe1058\langnp1033\insrsid5667802 Try to}{\fs28\insrsid1907891\charrsid5378994  show the speaker you are listening by nodding your head}{\fs28\lang1033\langfe1058\langnp1033\insrsid5667802 .}{\fs28\insrsid1907891\charrsid5378994  }{
\fs28\lang1033\langfe1058\langnp1033\insrsid5667802 L}{\fs28\insrsid1907891\charrsid5378994 ean forward and not us}{\fs28\lang1033\langfe1058\langnp1033\insrsid5667802 e}{\fs28\insrsid1907891\charrsid5378994  your hands to play with things}{
\fs28\lang1033\langfe1058\langnp1033\insrsid5667802 .}{\fs28\insrsid1907891\charrsid5378994 
 Most communication experts agree that nonverbal messages can be three times as powerful as verbal messages. Effective communication becomes difficult anytime you send a nonverbal message that you're not really listening.
\par }{\b\i\fs28\insrsid7093417\charrsid7093417 3. }{\b\i\fs28\lang1033\langfe1058\langnp1033\insrsid7093417 A}{\b\i\fs28\insrsid7093417\charrsid7093417 void early evaluations.}{\fs28\insrsid7093417\charrsid5378994  }{\fs28\insrsid1907891\charrsid5378994 
Because a listener can listen at a faster rate than most speakers talk, there is a tendency to evaluate too quickly. That tendency is perhaps the greatest barrier to effective listening. It 
is especially important to avoid early evaluations when listening to a person with whom you disagree. When listeners begin to disagree with a sender's message, they tend to misinterpret the remaining information and distort its intended meaning so that it
 is consistent with their own beliefs.
\par }{\b\i\fs28\insrsid7093417 4. }{\b\i\fs28\lang1033\langfe1058\langnp1033\insrsid7093417 A}{\b\i\fs28\insrsid7093417\charrsid7093417 void getting defensive.}{\fs28\insrsid7093417\charrsid5378994  }{\fs28\insrsid1907891\charrsid5378994 
Careful listening does not mean that you will always agree with the other party's point of view, but it does mean that you will try to listen to what the other person is saying without becom
ing overly defensive. Too much time spent explaining, elaborating, and defending your decision or position is a sure sign that you are not listening. This is because your role has changed from one of listening to a role of convincing others they are wrong
.
 After listening to a position or suggestion with which you disagree, simply respond with something like, "I understand your point. We just disagree on this one." Effective listeners can listen calmly to another person even when that person is offering un
just criticism.
\par }{\b\i\fs28\insrsid7093417 5. }{\b\i\fs28\lang1033\langfe1058\langnp1033\insrsid7093417 P}{\b\i\fs28\insrsid7093417\charrsid7093417 ractice paraphrasing.}{\fs28\insrsid1907891\charrsid5378994 
 Paraphrasing is the art of putting into your own words what you thought you heard and saying it back to the sender. First, you have to listen very carefully if you are going to accurately paraphrase what you heard. 
Second, the paraphrasing response will clarify for the sender that his or her message was correctly received and encourage the sender to expand on what he or she is trying to communicate.
\par }{\b\i\fs28\insrsid7093417\charrsid7093417 6. }{\b\i\fs28\lang1033\langfe1058\langnp1033\insrsid7093417 L}{\b\i\fs28\insrsid7093417\charrsid7093417 isten (and observe) for feelings.}{\fs28\insrsid7093417\charrsid5378994  }{
\fs28\insrsid1907891\charrsid5378994 The way a speaker is standing,
 the tone of voice and inflection he or she is using, and what the speaker is doing with his or her hands are all part of the message that is being sent. A person who raises his or her voice is probably either angry or frustrated. Interruptions may sugges
t fear or lack of confidence. Persons who make eye contact and lean forward are likely exhibiting confidence. Arguments may reflect worry. Inappropriate silence may be a sign of aggression and be intended as punishment.
\par }{\b\i\fs28\insrsid7093417 7. }{\b\i\fs28\lang1033\langfe1058\langnp1033\insrsid7093417 A}{\b\i\fs28\insrsid7093417\charrsid7093417 sk questions.}{\fs28\insrsid1907891\charrsid5378994  Effective listeners
 make certain they have correctly heard the message that is being sent. Ask questions to clarify points or to obtain additional information. Open-ended questions are the best. They require the speaker to convey more information. Form your questions in a w
a
y that makes it clear you have not yet drawn any conclusions. This will assure the message sender that you are only interested in obtaining more and better information. And the more information that you as a listener have, the better you can respond to th
e sender's communication}{\fs28\lang1033\langfe1058\langnp1033\insrsid14434826  [2]}{\fs28\insrsid1907891\charrsid5378994 .
\par }{\fs28\lang2057\langfe1058\langnp2057\insrsid14434826 A}{\fs28\lang2057\langfe1058\langnp2057\insrsid12744790\charrsid5378994 viation industry specialists}{\fs28\insrsid1907891\charrsid5378994 
 who use "active" listening will become much better listeners. Active listening demands that the receiver of a message put aside the belief that listening is easy and that it happens naturally and r
ealize that effective listening is hard work. The result of active listening is effective communication.}{\fs28\lang1033\langfe1058\langnp1033\insrsid1907891 
\par }\pard\plain \qj \fi709\li0\ri0\sl360\slmult1\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid14434826 \f37\fs22\lang1049\langfe1049\cgrid\langnp1049\langfenp1049 {
\b\f0\fs28\cf1\lang1033\langfe1049\chshdng0\chcfpat0\chcbpat8\langnp1033\insrsid14434826\charrsid14434826 Literature:
\par {\listtext\pard\plain\fs28\cf1\lang1033\langfe1049\langnp1033\insrsid14434826\charrsid14434826 \hich\af0\dbch\af0\loch\f0 1.\tab}}\pard \qj \fi709\li0\ri0\sl360\slmult1\widctlpar
\tx993\aspalpha\aspnum\faauto\ls1\adjustright\rin0\lin0\itap0\pararsid14434826 {\f0\fs28\cf1\lang1033\langfe1049\chshdng0\chcfpat0\chcbpat8\langnp1033\insrsid14434826\charrsid14434826 John Adair. Effective communication. \endash }{
\f0\fs28\cf1\lang1033\langfe1049\chshdng0\chcfpat0\chcbpat8\langnp1033\insrsid14434826  London: Pan Books, 1997. \endash  223 }{\f0\fs28\cf1\lang1033\langfe1049\chshdng0\chcfpat0\chcbpat8\langnp1033\insrsid14434826\charrsid14434826 p.
\par {\listtext\pard\plain\fs28\cf1\lang1033\langfe1049\langnp1033\insrsid14434826\charrsid14434826 \hich\af0\dbch\af0\loch\f0 2.\tab}}\pard \qj \fi709\li0\ri0\sl360\slmult1\widctlpar
\tx993\aspalpha\aspnum\faauto\ls1\adjustright\rin0\lin0\itap0\pararsid1907891 {\f0\fs28\cf1\lang1033\langfe1049\chshdng0\chcfpat0\chcbpat8\langnp1033\insrsid14434826\charrsid14434826 Carolyn Boyes. Communication secrets. \endash  London}{
\f0\fs28\cf1\lang1058\langfe1049\chshdng0\chcfpat0\chcbpat8\langnp1058\insrsid14434826\charrsid14434826 : HarperCollins, 2010. }{\f0\fs28\cf1\lang1033\langfe1049\chshdng0\chcfpat0\chcbpat8\langnp1033\insrsid14434826\charrsid14434826 \endash  127 p.}{
\f0\fs28\lang1058\langfe1049\langnp1058\insrsid1907891\charrsid14434826 
\par }}